Check the status of the lights on your router
and wireless POE injector.
Make sure your router and the injector each have power lights.
Check for link lights on the ports connected to each piece
of equipment.
Try unplugging your routers power cord for 30 seconds, and
plug it back in.
Try unplugging the wireless radio power cord for 30 seconds,
and plug it back in.
Try a different computer, and/or if none are available,
try rebooting your computer.
If you still cannot connect, try re-associating. If you
still can't connect after that, you probably need to call
us for help.
First, always make sure you have current
Windows Security updates, Anti-Virus and Anti-Spyware software
with current definitions, and make sure your system scans
clean.
Try unplugging your routers power cord for 30 seconds, and
plug it back in.
Try unplugging the wireless radio or injectors power cord
for 30 seconds, and plug it back in.
Try a different computer, and/or if none are available,
try rebooting your computer.
If after trying these things it still seems very slow, contact
us so we can try checking some other possible causes.
If you have a local Access Point (Stand
alone, or built into your router). It will generally be
in the 2.4 Ghz frequency, depending on the equipment feeding
you this can cause a conflict (Interference). You can change
the channel on the AP to avoid conflicts that can affect
your performance. It is best to ask once your connection
is installed and before setting it up, as to what channel
would be best to use.
Yes, while it is possible to run your local wireless
Access Point with out encryption, and this requires less
setup, it is strongly recommended that you encrypt it.
Not encrypting it can result in un-authorized people accessing
your network, they could be using systems that are not
secured, and may introduce viruses to your network or
pose a security threat. As well as possibly saturating
your available bandwidth, and causing spam issues.
Securing your Wireless
Network (article written by PracticallyNetworked.com)
These days wireless networking products are so ubiquitous
and inexpensive that just about anyone can set up a WLAN
in a matter of minutes with less than $100 worth of equipment.
This widespread use of wireless networks means that there
may be dozens of potential network intruders lurking within
range of your home or office WLAN.
Most WLAN hardware has gotten easy enough to set up that
many users simply plug it in and start using the network
without giving much thought to security. Nevertheless,
taking a few extra minutes to configure the security features
of your wireless router or access point is time well spent.
Here are some of the things you can do to protect your
wireless network:
1) Secure your wireless router administration
interface
Almost all routers and access points have an administrator
password that's needed to log into the device and modify
any configuration settings. Most devices use a weak default
password like "password" or the manufacturer's
name, and some don't have a default password at all. As
soon as you set up a new WLAN router or access point,
your first step should be to change the default password
to something else. You may not use this password very
often, so be sure to write it down in a safe place so
you can refer to it if needed. Without it, the only way
to access the router or access point may be to reset it
to factory default settings which will wipe away any configuration
changes you've made.
2) Don't broadcast your SSID
Most WLAN access points and routers automatically (and
continually) broadcast the network's name, or SSID (Service
Set IDentifier). This makes setting up wireless clients
extremely convenient since you can locate a WLAN without
having to know what it's called, but it will also make
your WLAN visible to any wireless systems within range
of it. Turning off SSID broadcast for your network makes
it invisible to your neighbors and passers-by (though
it will still be detectible by WLAN "sniffers").
3) Enable WPA encryption instead
of WEP
802.11's WEP (Wired Equivalency Privacy) encryption has
well-known weaknesses that make it relatively easy for
a determined user with the right equipment to crack the
encryption and access the wireless network. A better way
to protect your WLAN is with WPA (Wi-Fi Protected Access).
WPA provides much better protection and is also easier
to use, since your password characters aren't limited
to 0-9 and A-F as they are with WEP. WPA support is built
into Windows XP (with the latest Service Pack) and virtually
all modern wireless hardware and operating systems. A
more recent version, WPA2, is found in newer hardware
and provides even stronger encryption, but you'll probably
need to download an XP patch in order to use it.
4) Remember that WEP is better than
nothing
If you find that some of your wireless devices only support
WEP encryption (this is often the case with non-PC devices
like media players, PDAs, and DVRs), avoid the temptation
to skip encryption entirely because in spite of it's flaws,
using WEP is still far superior to having no encryption
at all. If you do use WEP, don't use an encryption key
that's easy to guess like a string of the same or consecutive
numbers. Also, although it can be a pain, WEP users should
change encryption keys often-- preferably every week.
See this page if you need help getting WEP to work.
5) Use MAC filtering for access
control
Unlike IP addresses, MAC addresses are unique to specific
network adapters, so by turning on MAC filtering you can
limit network access to only your systems (or those you
know about). In order to use MAC filtering you need to
find (and enter into the router or AP) the 12-character
MAC address of every system that will connect to the network,
so it can be inconvenient to set up, especially if you
have a lot of wireless clients or if your clients change
a lot. MAC addresses can be "spoofed" (imitated)
by a knowledgable person, so while it's not a guarantee
of security, it does add another hurdle for potential
intruders to jump.
6) Reduce your WLAN transmitter
power
You won't find this feature on all wireless routers and
access points, but some allow you lower the power of your
WLAN transmitter and thus reduce the range of the signal.
Although it's usually impossible to fine-tune a signal
so precisely that it won't leak outside your home or business,
with some trial-and-error you can often limit how far
outside your premises the signal reaches, minimizing the
opportunity for outsiders to access your WLAN.
7) Disable remote administration
M ost WLAN routers have the ability to be remotely administered
via the Internet. Ideally, you should use this feature
only if it lets you define a specific IP address or limited
range of addresses that will be able to access the router.
Otherwise, almost anyone anywhere could potentially find
and access your router. As a rule, unless you absolutely
need this capability, it's best to keep remote administration
turned off. (It's usually turned off by default, but it's
always a good idea to check.)